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WHAT IS CENTRO?

Centro FREE is a free library of the latest information from the NDIA. It includes detailed information about support items including pricing, professional requirements and registration grouping information.

Centro BUSINESS is a subscription-based Quality Management System for service providers. It adds content such as standard business processes and policies linked to requirements stipulated by the NDIS Terms of Business, National Standards for Disability Services and the new Quality Safeguarding Framework.

WHO CAN USE CENTRO FREE?

Centro FREE is available for all disability service providers within Australia. This includes businesses that have yet to be registered for the NDIS.

HOW IS CENTRO ASSOCIATED WITH THE NDIA?

The information presented in Centro FREE is available from various government websites. Centro has consolidated and centralised the numerous documents, rules, tables and data to provide a simplified view specifically designed for Disability Support Providers.

IS THERE A TRIAL PERIOD TO USE CENTRO FREE?

No. Centro FREE for Disability Service Providers is always updated with the latest information from the NDIA.

CAN I UNSUBSCRIBE?

You can opt-out of future communications from us by clicking on the ‘Unsubscribe’ link at the bottom of our newsletters.

I HAVEN’T RECEIVED MY LOGIN.

It can take us a few hours to verify your details and enable account access so please allow up to one business day to receive your login. If you haven’t heard from us within this time period, please contact centro.assist@holocentric.com

IS CENTRO AVAILABLE ON MOBILE OR AS AN APP?

Centro is only available as a browser based application. Though it can be loaded on a mobile device, there is no standalone app.

WHAT BROWSERS ARE SUPPORTED?

For a seamless user experience, we recommend using the latest versions of Chrome, Firefox or Safari.

DO I NEED ADVANCED IT SKILLS TO USE CENTRO?

Not at all! Centro has been designed to be intuitive as possible with both visual based browsing or search-based usage. All you need is a desktop computer or laptop and the latest Internet browser.

DO I NEED SOMEONE TO INSTALL IT?

Installation is not required. Centro is cloud-based so once we have received your registration; we will send you a link URL with your login details.

DOES CENTRO NEED ONGOING MAINTENANCE? / WILL I NEED TO MAINTAIN CENTRO?

No. Centro is maintained by us. Content is updated in accordance with the latest data and information issued by the NDIA.

WHY CAN’T I PRINT?

Centro FREE is a library that allows you to look up and find the latest information and data about support categories, registration groups and professions. The print feature is available in Centro BUSINESS.

WILL I BE ABLE TO MOVE TO CENTRO BUSINESS FROM THE CENTRO FREE VERSION?

Yes, all the features that you love in the Centro FREE version will be in the Centro BUSINESS version, plus much more.

CAN MY ORGANISATION HAVE MULTIPLE LOGINS?

Yes, different people from within the same organisation can get access to Centro FREE. However everyone must request access individually. Bulk requests are not supported.

WHO IS HOLOCENTRIC?

Centro is developed by Australian software company, Holocentric, providers of world-class business management systems used by organisations locally and abroad.

Contact us centro.assist@holocentric.com for more information. 
See here for our Terms & Conditions and our Privacy Policy

Correct as at 31 January 2018