Model people interactions such as “consulted” on a Business Process Diagram

Within a process, there are people who are responsible for performing activities and there are people who are consulted as part of a step, but are not actually responsible for the completion of a step. 

You can represent these interactions within you business process diagrams by identifying them as an interacting role. 

Prerequisites

  • A Business Process Diagram is open
  • A Swimlane is created for the role to be interacted with

nstructions

1. Click the New Interaction Points tool and place it onto the required swim lane

Result: An interaction point is placed in the swim lane

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2. To connect the interaction point to the process step where the interaction occurs, click the New Process Step Interaction tool and hover over the process step 

Result: The cursor will change to an icon with the label +/1

3. Click the process step once, move the mouse to the item where the connection ends (the Interaction Point)

Result: The cursor will change to an icon with the label +/2

4. Click the item (the Interaction Point) to finish the connection

Result: The 2 items will now be connected

5. Double-click on the Interaction Line, to add additional details about what the interaction consists of

Result: The Properties of Interaction appears

6. Add a descriptive label into the Label field and click OK

Result: The label will now appear on the Interaction Line