Speaker:
| Mr Garth Holloway – Synoptic Consulting
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When: |
Thursday, 12 March 2009 |
Venue: |
UXC House, 4a Whyalla St, Fyshwick (off Canberra Ave) |
Duration: |
1.5 hours (refreshments served) |
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Holocentric business partner Synoptic Consulting, in association with UXC, invites you to join them for a discussion on how to make sustainable process improvements and do more with less. We will show you how we use Holocentric Modeler to deliver tangible benefits in half the time of traditional methodologies. |
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Specifically Synoptic Consulting will demonstrate: |
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| On the Customer service side
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On Sustainable cost management
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Customer interface points |
Mapping, critiquing and improving a process |
Customer value management |
Calculate the Activity Based Cost of paths within the process |
Required process capabilities |
Calculate the overall cost of running the process |
Appropriate service levels (SLA) |
Calculate the resources required for the process |
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Using simple management tools to ensure the results are sustainable (KPI’s) |
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The results of our analyses are robust and able to withstand the most rigorous audit and scrutiny. |
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Please join us to hear the speaker, Garth Holloway talk about these current issues. Garth has 18 years experience in the consulting industry and is the Managing Director of Synoptic Consulting. He has led engagements in multiple industries and countries and is a thought leader in the area of business process improvement. |
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We know how busy you are, so there are three time slots available: |
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| Date |
Time |
Details |
Location |
Thursday
12 March |
7.30 am to 9.00am |
Light breakfast |
UXC House
4a Whyalla St, Fyshwick
Canberra
(Off Canberra Ave)
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12.00pm to 1.30pm |
Light lunch |
4.00pm to 5.30pm |
Drinks and nibbles |
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RSVP: |
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Contact: |
Mr Eddie Perera – Business Development Manager |
Phone: |
02 8249 4484 |
Fax: |
02 8569 1073 |
Email: |
edwinp@synoptic.com.au |
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We look forward to seeing you there. |
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