Business Manager - NDIS Solutions 

ABOUT US

Centro ASSIST is a part of the Holocentric family, delivering online business tools for NDIS service providers. Holocentric is a leading Australian software company, providing world-class business management systems and for over 18 years has served a wide range of industries; health, finance, defence, aerospace, utilities, transport and government. Long standing clients include Qantas, Westpac, Sydney Water, Australian Defence Force and Icelandair.

Building on Holocentric’s core strengths and expertise in Business Management Systems and knowledge of the NDIA, we decided to launch Centro ASSIST to help improve the quality and service of providers within the Care Market. Starting with the NDIS, we have successfully helped hundreds of providers across Australia navigate the complexities of compliance, within the heavily regulated NDIS environment.

Thanks to the success of Centro ASSIST we are experiencing exceptional business growth and are now looking for an experienced leader to join our energetic team and support us on this new journey. We have a growing business with a proven business model and aspirations for much more.

ABOUT THE ROLE

As the NDIS Business Manager you will be responsible for overseeing the daily operations of our Centro ASSIST team and ensuring the delivery of high levels of customer satisfaction, value, retention and adoption. You will work to increase product penetration and revenue targets in the Care Market.

This is a hands on role where your strong leadership and customer service skills will lead to new growth and success for Holocentric.

You will be responsible for driving new sales initiatives, contributing to the development of product and marketing strategies, managing existing customer usage growth and engagement and developing opportunities for further expansion.

Reporting to the Head of Target Markets, you will manage a small team of technical writers, customer service representatives and marketers and provide the necessary guidance and leadership to ensure the team successfully achieves its business goals.

Key Responsibilities

  • Drive and maximise sales revenue

  • Identify new opportunities for growth in current markets

  • Help define, develop and execute a strategic marketing plan that results in substantial customer acquisition and revenue growth

  • Facilitate and lead on-boarding of new customers to Centro ASSIST platform

  • Collaborate with the broader Centro ASSIST team including marketing, product and business advisors to provide a well-rounded customer experience

  • Oversee customer support activities and ensure the timely delivery of quality service

  • Act as escalation point for major issues and provide guidance for resolution

  • Organise and manage resources including planning, prioritising and delegating work tasks

ABOUT YOU

To be successful in this role you will possess the following:

  • Highly proactive and detail oriented with proven track record of delivering results

  • Demonstrated experience working in a sales and/or customer service role

  • 3+ years leading and developing a team within a fast-paced environment

  • Strong empathy and desire to help customers reach their goals

  • Strong work ethic with high levels of integrity and reliability

WHY HOLOCENTRIC?

We are committed to building excellence and work hard to provide a workplace that encourages and supports our people. We have a highly collaborative and social team environment with open offices, Friday drinks, offsite company kick-offs and team building activities. We offer competitive salaries and as we grow and evolve opportunities for career and professional development plus a real ability to help shape our product future. We also have a share options scheme so you can participate in the success of our business.

We don’t believe in fixing people in rigid positions, but rather seek to match interest and capability. If you like a challenge, want to deliver exceptional results and seek to reach your potential, we’d like to hear from you!

DO YOU WANT TO BE PART OF SOMETHING BIG?

We are not your average software company. We have big dreams for our business and our people. So join us on our journey as we seek to fulfil our ambition of becoming a leading Australian software company!

If you want to make a difference and be part of a team that takes pride in helping other organisations improve their business performance, then please apply with your resume and cover letter to careers@holocentric.com, telling us why you would like to join us.