As a result of constant growth and diversification of its services, Icelandair Technical Services (ITS) identified the need for a new comprehensive aircraft Maintenance Repairs & Operations (MRO) management software.
- Understand current processes and the people involved
- Clearly articulate system requirements and how the new software would be used
- Facilitate acceptance of the new software by the workforce
- Train the workforce
- Create supporting material required after 'go-live'
ITS selected Holocentric to help by capturing and managing all its processes, tests, training material and operating procedures to create an integrated BMS.
The BMS provides Icelandair with easy web based access and a presentation of their business. Views of the business are personalised for different employees based on their roles. The BMS also provides the collaboration tools to drive continous improvement.