A timely break for disability service providers

NDIS asks providers to hold off registering until after July 1.

The long-cherished aspiration to have consistent quality in service standards Australia-wide in the disability sector, will soon start to become a reality.

The NDIS is hoping to provide a smooth transition for service-providers when its new Quality and Safeguards Commission (NDIS Commission) rolls out in NSW and SA after July 1.

For this reason it is encouraging caution.

Improve performance, simulate the future and effect change with Process Mining and Holocentric BMS

 Process mining” is Gartners latest hot topic. Let’s discuss just how important this is and how it relates to a Business Management System (BMS) like ours and what is the ongoing value?

Process mining explores enterprise applications and traces the progress of transactions. It builds a picture of actual processes by following transactions through various paths. Unlike a consultant’s theoretical view, process mining works with actual data to determine the paths that transactions take

Benefits of Optimizing Your Business Processes

A key focus of many organisations is the ability to optimize their current business processes. Business processes are the foundation to running a business or organisation effectively, however over time business operating procedures and processes can become inefficient, wasting time and resources. According to market research firm IDC, this can cost businesses 20 to 30 percent of their yearly revenue and also lead to internal dissatisfaction and missed opportunities for growth. To ensure businesses continue to grow and operate effectively, it is important for companies to regularly revaluate and update their business processes.

Quality Management in the Disability Services Environment

The change to the NDIS in the disability services provider market within Australia has forced providers to look at their viability and quality standards, and organisations must adapt to a new person-centric business model or perish.

The disruption means services now have stricter pricing controls and there are considerable administrative overheads in everything from requesting payment for services, to meeting the quality standards. These have contributed pressure to the bottom line. Most providers have responded positively to this by looking at ways to improve productivity; however there are still opportunities to streamline operations further.

Why Usage Data is Important For Change Management

Usage data is one of the most effective ways of evaluating the relevancy and value of a system. By knowing what users are viewing or not viewing, organizations are able to understand what is of value to their users and effectively manage when change needs to be communicated. Effective change management requires the use of data but few companies are transforming their data into insights to understand the needs and interests of their users.

Holocentric Launches Centro FREE™ – A Free Online Resource for NDIS Service Providers

As the NDIS continues to gather momentum, many disability service providers are feeling the effects of significant change. Holocentric’s research at the recent NSW National Disability Service (NDS) Conference showed that 76% of NDIS service providers were highly concerned about achieving a clearer understanding of NDIS policies and changes as well as streamlining the approach to NDIS compliance.

Social Engineering – Why Your Company is at Risk

With the rapid emergence of new IoT devices and cryptocurrencies comes with it a plethora of new security vulnerabilities for social engineers to exploit and work their way into an organization’s sensitive data. But the real question is – what is a social engineer?

You have probably heard the phrase “humans are the weakest link” being tossed around within the cybersecurity sphere. But what does this really mean, particularly within the context of social engineering? Well, what if I told you human psychology could be leveraged to steal an organisation’s sensitive data?

Managing Digital Transformation in the Healthcare Industry

As the world becomes more digitalised, it is only likely that companies will follow suit to satisfy consumer expectations. For the healthcare industry, big data, advanced analytics, sensor-enabled devices, and 3-D printing are all technologies that have the ability to impact the way healthcare companies develop products and provide services.

According to research by McKinsey & Company, the healthcare industry falls far behind in their digitisation efforts. Therefore, to meet the rising customer expectations, healthcare companies are integrating the latest technologies into existing business models and IT architectures to improve services. As well as this, with more new, non-traditional entrants making their way into the industry, it is important for healthcare companies to increase their digitisation efforts to compete.

The Year of the Digital Twin

I run the risk of the over-use of the word digital which seems to be the topic of much research and marketing spin, and yet is prevalent in the strategy of most organisations. Whether this is digital transformation or digital disruption, technology is affecting most industries on a scale never seen before.

Change is big. At Holocentric, we aim to help you undertake change more effectively and at lower risk. 2018 will see the introduction to a new range of solutions that move further into the operating space, commencing with the implementation of change initiatives. We are accustomed to understanding complexity and will continue to offer solutions that aim to reduce complexity and deal with the many details that change initiatives entail.

Year in Review 2017 - Message from the CEO

2017 is about to finish and we are celebrating a great year of growth in the company. More importantly, we have seen our customers achieve a variety of excellent outcomes and so much more with our products. These range from strategy and benefits realisation to process improvement, systems implementation, transformation, knowledge management, metadata management and governance. Compliance and regulation are two aspects of governance that are often top of mind for senior executives, so are the focus of our newsletter this month.

Large, complex organisations are realising the need for management knowledge through a single source, to align strategy to execution and to be able to implement change and transformation more quickly and more often. At Holocentric, we call this a Business Management System (BMS). It has been very encouraging to hear from Gartner over the last 12 months of the need for a Business Operating System, which is very similar in concept to our BMS.