Enabling Process Improvement with the BMS

Want to improve customer service and retention, reduce costs or enhance productivity? Understand your organisation's processes, analyse them for improvement opportunities and embed change.

This is easier said than done but the BMS has two distinct features, Path Analysis and Process Compare, to make it simple.

Path analysis

Studying all the possible paths of a complex business process while combining risk and value metrics at each step is easy using Path Analysis. Using parameters such as lag time, volume and cost, the BMS generates reports that identify where opportunities exist for reducing costs or improving service. Augmenting this analysis with associated relationships to work instructions, policies and regulations, a holistic view is maintained over proposed improvements.

Path Analysis: highlighting process paths

Path Analysis: highlighting process paths

Process compare

Ensuring consistency in the processes and services provided by geographically-diverse teams or siloed departments is a challenge. Process Compare is handy for identifying variation in process across the enterprise to standardise outcomes and ensure best practice. The result is a consistent customer experience, optimised productive processes and removal of any activity that doesn't add value.

Process Compare: highlighting variances

Process Compare: highlighting variances

Contact us for a product demonstration to perfect your processes. 

The Evolving Category of Business Management Software


The category of business management software, while evolving, is cluttered. The term ‘business management system’ has been a catch all term to cover a multitude of business technology solutions.

As business complexity has grown so has the category of business management software. The landscape is one of varied vendors typically offering products with specialised but singular focus, for instance, process mapping tools, workflow applications and operational intelligence platforms, with many now being offered in the cloud...

Read the full article featured on PC World. 

Digitising one of Australia’s largest transportation providers

Mobile enterprise applications have changed the way we connect and work. Now, we’re working from home, closely with a client onsite or expanding our geographic footprint by venturing out to seek new business opportunities.

The adoption of mobile has not only benefited those traditionally tied to desks, but also ‘Deskless Workers’ performing physical or deskless work daily, making up 80% of the world’s workforce*. Technology has enhanced productivity by digitising manual and document-based processes. Shaping a new and growing mobile workforce, enterprise mobility is now not only beneficial but core to operations, essential in driving productivity and delivering business outcomes.

The Business Management System has guided numerous organisations towards business excellence. Currently, we are working closely with a major Australian transportation provider, implementing a BMS to help transform their business into a mobile enterprise.

The digitisation of this largely traditional organisation has made it easier to cater to over 10,000 employees. Business content is now scalable and has been set up for quick and easy distribution. This is crucial as it will be accessed by a multitude of users ranging from managers and employees to contractors, consultants and auditors. Being device-agnostic, the BMS is a single source of truth providing employees with policies, processes, standards, procedures and supporting documentation to improve the way they work.

Connecting personnel with content, the BMS helps employees find the right information and procedures to immediately address incidents while working away from the station office. This is a significant improvement from the traditional method which involved searching through hundreds of pages of manuals in order to find the correct process or procedure. With direct access, employees can now act in a timely and accurate manner to minimise service disruptions while maintaining employee and passenger safety. 

Built for continuous improvement, the BMS will support this major Australian transportation provider, uniting the workforce in building a stronger network to service its passengers. 

*GP Bullhound Technology Predictions, Jan 2016

How We've Defined the Concept of the BMS

We spoke to iTWire about the history of our company and the BMS, some of our clients, digital transformation, what it takes to be a successful Australian tech company and future trends:

See how we've defined the concept of the BMS, helping more and more organisations realise the benefits. 

Read the full article featured on iTWire. 

From Organic to Organisational Knowledge

What’s the point of implementing the right infrastructure if we lack the means to operate it? With the way we perform our tasks coming naturally after having accumulated the necessary skills and experience over time, we forget the importance of organic knowledge which we rely on to work.

While we’re great at building on this, we fail to document and share this collectively as an organisation to create a single source of truth, allowing information to be passed on as the workforce evolves.  

How you capture and transform organic knowledge into organisational knowledge will have a direct impact on performance. Moreover, if it’s left in its native form, it can be forgotten, reinterpreted, and redefined to the point where is becomes inaccurate. With an aging workforce and new tools to perform tasks, we’re at risk of losing this valuable asset.

Capturing and Capitalising on Knowledge

At Holocentric, we begin each project by helping our clients capture existing knowledge. This includes all the information in the headspace of employees.  

This organic knowledge is then integrated with documented organisational knowledge such as operating procedures and policies, to provide a reliable repository for all organisational knowledge – which can then be maintained, controlled and accessed using the BMS. The BMS presents organisational knowledge in a clear and logical manner that is understood by all employees, forming the organisation’s single source of truth. 

While the BMS is used to represent the information of the entire enterprise, it also caters to the unique needs of each individual employee. Operations and productivity is enhanced as a result, with the organisation benefiting from improved business performance as a whole.

Start collaborating to create value by establishing a single source of truth. Harnessing organic knowledge should take precedence. It is, after all, the very first thing organisations rely on to operate. So why not nurture it and give it the best opportunity to thrive?

Get in touch to see how Holocentric can create value by establishing your organisation's single source of truth. 

Take on the big boys! What it takes to compete against larger international players

Our CEO, Bruce Nixon, has written a piece that's been featured in Australian Anthill Magazine, showing what it takes to compete against larger international players. 

It can be daunting when you’re competing against much larger international businesses that seem to have endless resources, a team the size of a small country and enough marketing dollars to dazzle your customers.

However, customers aren’t dim, they know in today’s market all that glitters is not gold, and are looking out for not necessarily for the biggest name, but the best solution to meet their needs. There’s plenty of opportunity for local, nimble organisations to grab market share, if they’re savvy enough.

While you can’t always compete on price, there are a number of other factors that can give you a competitive advantage as they tend to be the weaker areas for large players.

Here are some of the elements I have focused on to compete against the large international tech companies that make up a large portion of my competitors...

Read the full article 

Powering Your Business with BMS 3.0

The latest version of our business management system, BMS 3.0, is driven by both existing customer feedback and future trends.

Technology is continuing to change the way businesses function. It is important that organisations adopt technology as a core component to remain competitive as businesses continue to struggle with challenges related to efficiency, knowledge and risk management and business transformation.

Technology has revolutionised operations, introducing trends including:

  • Emerging mobile applications to change the way we work

  • Increased mobility and BYOD (Bring Your Own Device) to drive accessibility, strengthening performance by enabling processes and decisions to be executed in real-time

  • Big data which needs to be easily accessed, manipulated and shared is essential to drive effective delivery of solutions with full integration between data, mobile, cloud and social

To thrive in the new digital economy, businesses must implement robust systems to help navigate business complexities with data, people, strategy, systems, processes, information and policies which need to be connected and simplified for easy access and use for quantifiable results.

Implementing a Business Management System helps set you on the path to sustainable and continuous improvement by enabling you to understand organisational connections, design evolutionary changes, and embed changes into your organisation’s DNA.

Learn more by downloading a copy of the BMS Features Flyer or Get in Touch to see how we can work with you to propel your business to new heights.

Process Ownership: Using Periodic Review

BMS 3.0 Feature Highlight

For effective process ownership, the performance of processes must be continually monitored and optimised to help deliver outcomes more efficiently. Changes must also be documented and justified by data to show that actions do not diverge from the overall strategy. As well as keeping up with the changes themselves, process owners must achieve stakeholder buy-in. Employees need to be engaged to ensure that they are equipped with the knowledge, training and resources to understand how it will impact their work and the organisation as a whole.

Effective processes are the catalysts for business excellence. Effective process ownership helps maximise business outcomes, effectiveness and efficiency. In contrast, improper management of processes will lead to fragmentation, lack of directive and accountability and difficulty in identifying which processes best meet business needs.

An important part of managing processes then is the review and communication of processes for optimisation in an ever-changing business climate.

BMS 3.0, the latest version of our Business Management System, includes Periodic Review as a new feature to monitor processes. Utilising the BMS’ tasks, notifications and workflow capabilities, this feature helps you keep up with changing obligations, triggering automatic notifications to remind you to review and approve policies, procedures and processes to assure currency and compliance.

Paired with sophisticated Process Analysis capabilities, the BMS makes it easy to identify processes to prioritise, optimise or remove if they are no longer effective. Discussions and tools to generate training courses are also closely connected to processes to engage employees while achieving stakeholder buy-in.

See how Periodic Review works by requesting a Free Trial for immediate benefits.

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