Our team at Holocentric is excited to announce the new release of our long-awaited BMS 3.2.0. The new BMS 3.2.0 release has introduced various new features that will help organisations be more efficient and productive. These include a redesign of the authentication for Azure Active Directory (Azure AD) users allowing clients to seamlessly authenticate users within their organisation using Azure AD in BMS.
An emerging software category that is generating considerable interest is business management software. The growing maturity of this segment is being driven by the need to be more agile and manage the growing complexity within organisations.
Today’s enterprises are grappling with how to address constant change and disruption at both micro and macro levels. Size, complexity and the siloed nature of operational structures are making transformation and strategy implementation, not just challenging but in many cases impossible.
Rather than implementing improvements department by department or silo by silo, executives need to see how change will impact entire value chains that flow horizontally and vertically across the organisation, affecting different areas, roles, processes and controls in varied ways.
To help executives map the operating environment, a business management software is essential. This will allow them more visibility over value chains and also the ability to simulate how changes will impact the organisation.
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Change management is fundamental in achieving successful business transformation, and successful change management can deliver organisational cultural change and establish a better team working environment. To achieve this, a sound change management framework should be adopted to ensure that all changes to content are properly assessed, approved and implemented in a controlled and systematic manner.
Large, complex systems upgrades are notoriously difficult to implement. They are hard enough when the applications are reasonably new and well understood. But when you also have a high level of complexity due to silos, they provide a formidable challenge.
Want to improve customer service and retention, reduce costs or enhance productivity? Understand your organisation's processes, analyse them for improvement opportunities and embed change.
This is easier said than done but the BMS has two distinct features, Path Analysis and Process Compare, to make it simple.
Studying all the possible paths of a complex business process while combining risk and value metrics at each step is easy using Path Analysis. Using parameters such as lag time, volume and cost, the BMS generates reports that identify where opportunities exist for reducing costs or improving service. Augmenting this analysis with associated relationships to work instructions, policies and regulations, a holistic view is maintained over proposed improvements.
Ensuring consistency in the processes and services provided by geographically-diverse teams or siloed departments is a challenge. Process Compare is handy for identifying variation in process across the enterprise to standardise outcomes and ensure best practice. The result is a consistent customer experience, optimised productive processes and removal of any activity that doesn't add value.
Contact us for a product demonstration to perfect your processes.
The category of business management software, while evolving, is cluttered. The term ‘business management system’ has been a catch all term to cover a multitude of business technology solutions.
As business complexity has grown so has the category of business management software. The landscape is one of varied vendors typically offering products with specialised but singular focus, for instance, process mapping tools, workflow applications and operational intelligence platforms, with many now being offered in the cloud...
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We spoke to iTWire about the history of our company and the BMS, some of our clients, digital transformation, what it takes to be a successful Australian tech company and future trends:
See how we've defined the concept of the BMS, helping more and more organisations realise the benefits.
Read the full article featured on iTWire.
What’s the point of implementing the right infrastructure if we lack the means to operate it? With the way we perform our tasks coming naturally after having accumulated the necessary skills and experience over time, we forget the importance of organic knowledge which we rely on to work.
While we’re great at building on this, we fail to document and share this collectively as an organisation to create a single source of truth, allowing information to be passed on as the workforce evolves.
How you capture and transform organic knowledge into organisational knowledge will have a direct impact on performance. Moreover, if it’s left in its native form, it can be forgotten, reinterpreted, and redefined to the point where is becomes inaccurate. With an aging workforce and new tools to perform tasks, we’re at risk of losing this valuable asset.
Capturing and Capitalising on Knowledge
At Holocentric, we begin each project by helping our clients capture existing knowledge. This includes all the information in the headspace of employees.
This organic knowledge is then integrated with documented organisational knowledge such as operating procedures and policies, to provide a reliable repository for all organisational knowledge – which can then be maintained, controlled and accessed using the BMS. The BMS presents organisational knowledge in a clear and logical manner that is understood by all employees, forming the organisation’s single source of truth.
While the BMS is used to represent the information of the entire enterprise, it also caters to the unique needs of each individual employee. Operations and productivity is enhanced as a result, with the organisation benefiting from improved business performance as a whole.
Start collaborating to create value by establishing a single source of truth. Harnessing organic knowledge should take precedence. It is, after all, the very first thing organisations rely on to operate. So why not nurture it and give it the best opportunity to thrive?
Get in touch to see how Holocentric can create value by establishing your organisation's single source of truth.
Holocentric hosted the VIP Breakfast at the PEX event at the Swissotel, Sydney.
Special thanks to Andrew Clarke, Principal at Business Aspect, who spoke at the VIP Breakfast, presenting the Airservices Australia journey. Showcasing his approach in implementing an Integrated Management System (IMS) using Holocentric's BMS, including how to gain senior management buy-in, Andrew discussed key success factors and tangible benefits derived from usage.
This year’s event focused on two streams:
- Achieving customer centricity
- Driving cultural change and building continuous improvement
What did we learn?
Ironically, in today’s technologically-advanced world, we’re still quite “techno-retro” when it comes to business. Burdened with redundant processes and inefficiencies, which compound risk and complexity, we’re still restricted by siloed departmental thinking with inconsistencies in understanding, planning and execution – all puncturing our ability to deliver. We need to evolve our way of thinking to release our businesses from an arrest by legacy systems.
So where do we start?
Nina Muhleisen, Head of World Class Delivery Model at ANZ, spoke about streamlining for consistency in the implementation of best practices. To deliver world class results, you need supportive world class leaders who foster enterprise-wide engagement. Once you’ve connected people, processes, strategy and technology to drive process and operational excellence, you can then look beyond your organisation to become best in business.
An evolving model which provides a deep understanding of your business is essential for success and it will become, if we borrow the words of Jane Austen, “a truth universally acknowledged, that those aspiring to become best in business, will be in need of Holocentric’s BMS”.
Airlines are constantly searching for new ways to enrich the passenger experience as this is critical for profitability. Battling the ongoing challenge of congestion coupled with intensifying demand, it is more important now than ever to cater for growth.
How can technology be used to help deliver on the customer experience when demand for air services has been estimated to triple over the next 20 years?
Australia’s domestic market has been lucrative with Qantas recording close to $1 billion in profit in FY15. Growth will be propelled further by the expansion of airports across Sydney, Melbourne and Brisbane. Leveraging strong growth with high business confidence, the challenge will be in determining how to best increase customer satisfaction in order to remain competitive. Operating in an increasingly competitive landscape, airlines will grow by harnessing technology to transform the customer experience into “a passenger experience of the future”.
The importance of quality service has been recognised by low budget carriers which are disrupting the market. Airly, a start-up launching earlier this year, has positioned themselves as a “sales and experience service”. Identifying capacity constraints in the domestic sphere, this new entrant is providing memberships for unlimited flights on one of the most congested routes, Sydney to Melbourne, to reduce downtime.
With 85% of airline CEOs intending to increase investment in customer service in the next 12 months (PwC, 2015), customer analytics and data will be important, enabling airlines to communicate personalised offerings to strengthen customer loyalty. It has been estimated that 73% of CEOs attach a high value to the role that digital technology can play in the customer relationship (PwC, 2015), employing enabling technologies and mobile connectivity to generate new customers and opportunities.
By continuing to invest heavily in technology while implementing effective cost controls, the aviation industry will maximise efficiency to help satisfy demand. Not only will technology help in reducing downtime and delays to reinforce stability, but the automation of services including mobile check-in and self-service technologies will shrink costs while accelerating services to boost customer satisfaction.
To support the above, it is important that a robust business management system is implemented. This will help streamline operations, manage risk and safety, reduce costs and enable airlines to innovate and act more proactively. Operating within a highly regulated environment, it will be essential that controls are embedded and aligned with day-to-day operations to assure compliance and passenger safety. Exceeding capacity, the sector will continue to invest in infrastructure for expansion, adopting new technologies to enhance all areas of business. Technology will help airlines manage congestion, influencing the determination of routes, strategic partnerships and pricing strategies for growth.
A connected and intuitive system hosting information to facilitate the tactical management of resources will be crucial in addressing growing expectations while combating congestion. This, in addition to effective operations and risk and safety measures for compliance - all supported by a smart and continual investment in technology - will be essential in developing a passenger experience of the future.
Clayton, E. & Hilz, A. 2015, ‘2015 Aviation Trends’, PwC, accessed 15 January 2016, <http://www.strategyand.pwc.com/perspectives/2015-aviation-trends>
Freed, J 2016, ‘Start-up Airly aims to disrupt how you fly from Sydney to Melbourne’, Sydney Morning Herald, 11 January, accessed 15 January 2016, <http://www.smh.com.au/business/aviation/startup-airly-aims-to-disrupt-how-you-fly-from-sydney-to-melbourne-20160108-gm1q38.html
2015 PwC Global Airline CEO Survey, Getting Clear Of The Clouds Will The Upward Trajectory Continue?. 18th ed. PwC, 2016. Web. 28 Jan. 2016