Large, complex systems upgrades are notoriously difficult to implement. They are hard enough when the applications are reasonably new and well understood. But when you also have a high level of complexity due to silos, they provide a formidable challenge.
Our CEO, Bruce Nixon, spoke to Government News about the dangers and opportunities presented by the complete transformation of the way welfare payments are processed in Australia.
"As the complete reimagining of the way welfare payments are processed in Australia enters its delivery phase, Government News looks at the risks and opportunities this quantum cultural and technological leap presents.
The Department of Human Services (DHS) will splash out more than $1 billion and spend seven-years rolling out what has been billed as a once-in-a-generation business transformation under the Welfare Payments Infrastructure Transformation (WPIT)..."
Read the full article featured on Government News.