Plugging Gaps Between People, Processes and Systems

Organisations continue to struggle with connectivity and enterprise-wide alignment. Our CTO, Derek Renouf, spoke to iStart about our approach to R&D and innovation, showing how we fill the gaps.

"While ‘people, process and systems’ mantra has driven process design and execution for decades, gaps remain.

That’s because even if with great processes running on optimised systems operated by highly proficient people, there’s still something else required: the tacit knowledge of how make all the elements work together..."

Read the full article featured on iStart.

From Digital Disruption to Digital Innovation

Today’s rapidly changing digital era has redefined the theory of digital disruption.

Already spanning both public and private domains, technology must be adopted as a core component for businesses to remain successful. This is particularly important as organisations are finding ways to reach new heights by using technology to revolutionise the market with “more than half of Australian and New Zealand CIOs being leaders of digital transformation in their enterprise” (Gartner 2015).

Look at Apple. Their success lies in their ability to think radically, with a customer-centric focus and the simplicity in design reinforcing usability. Not only has the iPhone dominated the smartphone space but it’s eliminated 27 competitors, including Nokia - previously the biggest player, which collapsed failing to address the importance of software to meet evolving demands.

The high-tech era has taught people to expect constant innovation; when companies fall behind, consumers are quick to punish them. Late and inadequate: for Nokia, it was a deadly combination
— The New Yorker 2013

With digital playing such a critical role in the evolution of business, incorporate technology to connect all organisational facets for continuous improvement. Implement a business management system as an engine to drive your organisation forward as we see a surge in connectivity, speed and efficiency with greater access to knowledge and information.

Empower yourselves by employing and mastering technology for growth.

Move from traditional value chains to business ecosystems with a digital GPS (Gartner)

According to Janelle Hill from Gartner, process leaders need to understand business ecosystems not just the traditional value chains. 


The future of business is much more dynamic. Successful organisations will capitalise on business moments rather than being fixed.   

A 'digital GPS' (such as the Holocentric  BMS) will empower your people to deliver outcomes in a more dynamic world whilst ensuring compliance and managing risk. 



Seven strategies to enable FM innovation

As global competition intensifies, customer demand rises and the process and product life cycle shortens, the facility management industry faces more pressure to respond to this changing marketplace. It must improve its knowledge-base and processes as well as refine its service delivery and business models in order to increase corporate productivity and sustainability. Adopting a culture of innovation has become central to achieving this.

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Five ways resource companies can foster enterprise-wide innovation

As global competition intensifies and economies grow, demand for resources rises. Simultaneously there is an increasing focus on sustainability and compliance, as the resource industry faces more pressure to respond to the changing marketplace and increased regulation. It must improve its processes and deepen its knowledge-base as well as refine business models to increase corporate productivity and sustainability. A culture of innovation is central to achieving this.

Read the complete article here